About the company :-

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. For more information, please visit www.ltimindtree.com

Service Management Implementation Specialist Consultant

Experience :12-16 Years

Mode of hiring - FTC

Location : Sydney or Melbourne

Technical Skills Primary

Lead the implementation of service management capability and in doing so remediate the current IT Support model that is no longer fit for purpose
Will be responsible for the implementation of an ITIL based service management capability leveraging existing teams tools and processes where appropriate ensuring it meets the needs of our organization and clients
Strong knowledge of the ITIL framework and service management best practices
Proven experience in service management implementation preferably in a Financial Services IT environment
Collaborate with stakeholders to gather requirements and define project scope objectives and deliverables
Design an operating model for the service management capability to meet these objectives
Develop and maintain project plans timelines and budgets to ensure successful implementation
Conduct training sessions and workshops for end users and stakeholders to facilitate the adoption of new service management processes and tools
Monitor and report on project progress identifying and mitigating risks and issues as they arise
Work closely with IT teams to ensure seamless integration of service management tools with existing systems and processes
Provide ongoing support and maintenance for implemented solutions including troubleshooting and resolving issues

Technical Skills Secondary Nice to have NOT MANDATORY

Familiarity with APRA prudential standards including CPS 234 CPS 231 and CPS 230 are highly desirable
Experience with ServiceNow is highly desirable

Soft Skills

Excellent project management skills with the ability to manage multiple streams simultaneously
Strong analytical and problemsolving skills with a keen attention to detail
This role requires a strong understanding of service management principles excellent project management skills and the ability to collaborate effectively with crossfunctional teams

LTIMindtree Minds Enjoy -

Family Friendly and Flexible working arrangements - work here there or anywhere >
Working on innovative project transformation works >
Personal development to enhance your career >
Rewarding curiosity and collaboration >

LTI Mindtree minds are distinguished by their superior talent and mental agility marked by extreme ownership of transformative technologies in the digital age.

LTIMindtree Management Consulting Jobs

New Jobs

Service Management Consultant