About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

The role involves development and support of various business systems. Expectation is to work under general supervision (but works independently most of the time), responsible for providing production support on various applications used by business and analyzing operations procedures, processes, and problems to identify areas for automation or improved workflow, interact with staff in analyzing existing operational procedures and interpreting how client needs can be better met.

What You Will Do

Provide support for functional and technical queries, ensuring superior client service to the business users.
Ensure all queries and issues are investigated and resolved with urgency, providing sufficient detail to support closing the issue.
Interact and liaise with IT teams to resolve issues in a timely fashion.
Interact and liaise with external vendors to resolve functional & technical queriesm
Provide support for new business take-on as well as growth within the existing client base.
Review existing procedures, processes, and problems and recommends where automation or improved processes can be implemented
Investigates and identifies root causes of errors. Re-engineers processes to ensure that client needs are met and efficient processes are in place.
Determines business requirements. Prepares feasibility and cost effectiveness proposals. Creates and writes procedures for manual workflow or system changes for the work area.
Able to serve as a key subject matter expert within the team as well for business teams
Build strong working relationships with other departments throughout the organization.

Your Knowledge/Skills

Excellent oral and written communication skills
Self-Starter and highly motivated.
Good analytical and strong time management skills.
Strong interpersonal, influencing and negotiation skills.
Willingness to learn and be creative within the role.
Strong working knowledge of the firm, the industry and technology.
3-5 years of FA/TA experience is required.

Working With Us

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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