Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Professional and educational background

 Preferred consulting background (Big 4 - SC / Senior Associate level; Accenture

Strategy or ATK - Tenured Analyst or entry level consultant level)

 Alternatively industry background (B2C companies - sectors of FS & Insurance,

or hospitality, travel, telecom, retail, health & wellness); requires more number

of relevant work ex years if from industry background

 Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier

II - IIT SOM / XIMB / NM - more number of years of relevant work ex and

references required

Work experience areas:

 Critical must-haves:

o Market sizing and market entry strategy

o ANY OF : Design of Customer Experience design AND / OR Customer

analytics (Segmentation, Sales, Marketing, Service) resulting in clear

business outcomes AND / OR Contact (Call) center design, conversion

rate & process improvement

o Business casing / business modeling experience

o Sales uplift / revenue growth

o If from a consulting background, should have led individually large

workstreams or small projects (such as market entry strategy, sales

process design to execution, digital channel sales uplift for a specific

product line etc.)

 Good-to-haves:

o Multi-channel management, retail store operations management

o Experience with startups / front office technologies / payment solutions

o Digital Marketing improvement

o Loyalty program design and roll out

o Marketing RoI improvement

Core skills & behaviors:

 Strong analytical and problem solving capability

 Excellent communication skills - verbal, written, leadership communication

 Strong PPT and Excel skills

 Strong individual contributor & as a good to have

 Interacting and effectively managing senior client stakeholders

 Willingness to stretch, high learning agility (comfort with learning at speed) and

can-do attitude

Mandatory Skill Set-management consulting

Preferred Skill Set-Performance marketing, digital marketing, content handling

Year of experience required-4

Qualifications-MBA

Required Skills

Management Consulting

Optional Skills

Digital Market

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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Senior Associate