Sr. Manager +
Qualification
- Bachelor’s Degree in Business, IT, Engineering, or other relevant field (Required)
- Advanced Degree in Business (Preferred).
Responsibility
Problem and Scope Definition:
- Work with engagement leadership and client to fully estimate scope and plan project accordingly.
- Translate engagement objectives into defined scope and executable tasks for team members.
- Lead team to form problem statement for project (engagement or component of engagement).
- – Coach team members to identify root cause of issue(s).
- – Lead team to construct problem statement to include problem description, those affected and benefits of solving the problem, and implications of not doing so.
- – Define project boundaries and reporting cadence.
- – Identify key stakeholders and lead team to construct stakeholder analysis.
- – Identify project risks and mitigation strategies.
Requirements Gathering
:
- Leads team to gather requirements.
- Partner with client and team to identify key process stakeholders.
- Facilitate requirement gathering workshops:
- – Provide guidance and direction regarding workshop outcomes.
- – Create an environment that is inclusive of all points of view yet also gets to the heart of the matter quickly.
- – Ensure the “big picture” and appropriate detail is captured for all requirements.
- – Lead team to close open items captured and next steps for writing the requirements.
- – Be accountable for requirements signoff with appropriate client leads.
Business Analysis
:
- Analyze findings presented by team members and provide feedback re: hypothesis, conclusions and solution structure
- Engage with internal team to solicit thoughts and challenge each other’s thinking.
- Develop and present summary recommendations, including relevant people/process/technology solutions and industryspecific comparisons.
Engagement Delivery
:
- Create and manage project, including work plans and allocation of tasks.
- Support recruiting and managing the team required to deliver the engagement In the event of resource constraints, perform required effort to reduce client and project risks.
- Drive effective communication and teaming with Cognizant verticals / horizontals within the same engagement to ensure strong collaboration for a One Cognizant.
- Deliver consistent status updates to client regarding performance to objectives, engagement constraints and mitigation plan for risks/issues.
- Serve as “first line of defense” to ensure quality and timeliness of deliverables meet or exceed client expectations.
Engagement Governance
:
- Manage engagement cost, associate performance, and value delivered against engagement objectives and client satisfaction via:
- – Effective communication up/down that builds trust for open dialogue.
- – Best use of resources, tools and processes.
- Manage project risk and develop mitigation plans.
- Manage team conflicts/constraints.
- escalate to engagement leadership as needed.
Thought Leadership
:
- Manage teams re: research, development and authoring of consulting mindshare ie articles, whitepapers, and other collaterals via traditional and social media channels
Business Development
:
- Support and lead team in the development of RFI/RFP responses and other business development opportunities.
Customer Relationship Management
:
- Build and maintain trusted working relationships with client counterpart(s).
- Be seen as a trusted resource who understands client objectives, manages project, and leads team to deliver superior results.
Practice Development
:
- Identify and support areas to build practice capabilities and presence.
- Lead teams to package and cleanse engagement deliverables for practice reuse.
- Support service line development and case studies through the gathering of industry best practices and selfknowledge.
Revenue Management
:
- Ensure personal utilization targets are achieved by working standard hours and actively seeking new opportunities well before current engagement ends (if possible).
- Support team members to achieve personal utilization targets, including support in “internal marketplace” as in advance of current project close.
Knowledge Management
:
- Lead team to create case studies, white papers and PoVs to both the practice and Cognizant's knowledge management repository.
People Management
:
- Manage project team on a day-to-day basis, including:
- – Setting clear expectations for team/associate.
- – Delivering continuous and constructive feedback.
- – Helping each team member to improve performance.
- Support recruitment for campus hires M and below.
- Help deliver training solutions.
Good To Have Skills
