Role of a technical analyst involves strategic design, aligning business requirements with system and technical requirements. Experience as an RPA developer with UiPath, Automation Anywhere, or Microsoft is considered an advantage.
Roles & Responsibilities
- Conduct end-user training workshops
- Create knowledge articles for the team
- Participate in client engagements and take ownership of domain solutioning
- Engage with stakeholders for requirement elicitation workshops
- Transform business pain points into requirements
- Develop business requirements documents, including non-functional aspects
- Produce process maps and perform gap analysis
- Document BRDs, FSDs, NFRs, and RTMs
- Self-motivated and proactive attitude
- Understand and document technical business needs
- Identify gaps, estimate requirements, and demonstrate use cases
- Configure products per business requirements
- Guide through training, testing, and issue resolution
- Format raw data for RPA platforms
- Resolve testing blockers with workarounds or fixes
- Collaborate with vendors for issue support
- Contribute to generic solution development for global use
- Liaise with Product and Service Managers for requirements documentation
- Bridge Business and technical teams to align developments with business needs
- Work with Solution Architects on proposed solutions
- Support Technical Delivery Team and UX in prototypes and change requests
- Attend prioritization meetings to manage Epics & User Stories backlog
- Lead joint sessions for user stories involving BA, Developers, and QA
- Triage BAU incidents with security-cleared personnel
Skill Set Required:
- Business Requirements Analysis
- Expertise in Use Cases, User Stories, Product Backlogs, MOSCOW Prioritization, Process Mapping, Screen Mock-ups, and Sprint Planning
- Proficiency in Agile and Waterfall methodologies
- Business-driven with excellent communication skills
- Familiar with RPA, JIRA, Confluence, and possesses strong process mapping skills with a solid understanding of BPM
Job Requirements:
Essential Skills
- Extensive experience as a Technical Business Analyst
- Strong public sector knowledge
- Excellent written, verbal, interpersonal communication, and consulting skills
- Proficient in RPA tools (Microsoft Power Platform, Blue Prism, UiPath, Automation Anywhere)
- Methodical with clear documentation abilities
Nice to Have
- Knowledge of other RPA and OCR tools
- Inquisitive mindset and understanding of business requirements
- DBS and BPSS clearance (to be completed by account upon resource identification)
- Experience working with multiple teams
Preferred Project Experience
Government
Defence
Banking
