BuBusiness Unit
Cognizant Consulting (CC)
DeDesignation
Consultant / Senior Consultant - Consulting
LoLocation of Posting:
Chennai and Bangalore
EdEducation
BE / Non-BE + MBA
WWork Experience
4-8 Years
PoPosition Summary
- This position will provide advisory services to Logistics clients.
PriPrimary Job Responsibilities
Ideal candidate would be responsible for:
- Implementing and Optimizing SALESFORCE
- Enhancing customer service processes to ensure seamless digital service and positive customer interactions.
- Developing and maintaining customer service metrics and KPIs to monitor performance and drive continuous improvement
- Oversee end-to-end product lifecycle from ideation to deployment, aligning product vision with business goals.
- Collaborate with client stakeholders to define business requirements, create detailed user stories and prioritize product backlog
- Work closely with cross functional teams for successful project execution.
CoCompetencies
(NNecessary skills for this role)
- Extensive experience in Logistics, preferably in a Consulting capacity
- Basic understanding of change management principles
- Established track record of delivering consulting engagements
- Experience in agile methodology as a product manager
- Experience in data analysis using tools like SQL
- Business analysis and requirements gathering
- MBA with an excellent academic background (preferred)
Please share your resume with nidhi.verma@cognizant.com
