Office 365 Support Engineer
Summary
As an office 365 support engineer, you will be responsible for providing technical support and troubleshooting for our clients who use Microsoft Office 365 products and services. You will work with a team of experts to resolve complex issues, ensure customer satisfaction, and maintain high-quality standards. You will also have the opportunity to learn new skills, grow your career, and enjoy a flexible and supportive work environment.
Primary Skill set : Teams – Administration, support and troubleshooting.
Secondary Skill set : SharePoint online, One Drive and Viva Engage support and troubleshooting.
Good to Have : Power apps and Power automate flows development and support.
Responsibilities
- Provide remote and onsite support for Office 365 users, including Teams, SharePoint, OneDrive, and other applications.
- Analyze, diagnose, and resolve technical issues related to Office 365, using various tools and methods.
- Escalate and collaborate with other teams and vendors as needed to resolve complex problems.
- Document and update case records, knowledge base articles, and best practices.
- Follow up with customers and ensure their satisfaction and feedback.
- Stay updated with the latest Office 365 features, updates, and trends.
- Participate in training, certification, and professional development programs.
Qualifications
- At least 2 years of experience in providing technical support for Office 365 (MS Teams Must).
- Strong knowledge of Office 365 products and services, like Microsoft Teams, Copilot, SharePoint, One Drive including administration and configuration..
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and as part of a team.
- Certification in Microsoft 365 or related technologies is a plus.
If you are interested, kindly share the below details with your updated resume to ankitha.n@cognizant.com
Please share below details (Mandatory) :
Full Name
Contact number:
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Current Location:
Interested Locations:
Total Years of experience:
Relevant years of experience:
Current company:
Currently working in Permanent or Contract position:
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Do you have form 16 for your experience?(Yes or No)
Mention the years as well:
Do you have PF statement for your experience? (Yes or No):
Primary Skill:
Secondary Skill:
Notice period:
NP negotiable: if yes how many days they can negotiate? :
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Holding Offer-
Current CTC-
Expected CTC-
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