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Job Type
Full-time
Description
We are hiring an Associate Fraud Investigator who will assist in the detection, investigation and resolution of fraud cases. Will work closely with the Fraud Investigators to identify suspicious fraud activity, gather and analyze evidence to allow for a sound decision. Will also assists with fraud mitigation to protect Members and credit union assets by minimizing fraud losses.
Business Hours: Monday to Friday, 9:00AM - 6:00PM & Saturdays, 9:00AM – 1:30PM*
- This position will require working flexible hours, including rotating Saturdays, during regular business hours.
This position is based in Anaheim Hills CA with the opportunity to work on a hybrid-remote schedule which consists of 2 days in-office and 3 days working remote from home.
Why Work at CU SoCal?
CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose. We offer competitive pay, great health benefits and a culture like no other!
CU SoCal is a Gallup Exceptional Workplace Award Recipient
In 2025, Credit Union of Southern California (CU SoCal) was once again honored with the Gallup Exceptional Workplace Award, marking our second consecutive win and ranking us among the top workplaces worldwide for outstanding employee engagement!
The CU SoCal culture fosters Building Better Lives for our Members, personal development, open communication, and genuine care for each other. We prioritize C.A.R.E. 4: professional competence, positive attitude, relationship building, and eager service to others. If you're passionate about making a difference and want to be part of a dynamic team, explore CU SoCal career opportunities today!
Requirements
Minimum Qualifications
- High School Diploma or equivalent.
- 2+ years of operational working knowledge in a financial institution.
- Knowledge and general understanding of principal financial institution regulations.
Preferred Qualifications
- Associate degree or equivalent experience.
- Fraud risk related experience with exposure to transactional and account analysis within financial institution(s).
- Experience with fraud investigation from onset to resolution and strong analytical skills.
- Working knowledge of Verafin.
Skills And Abilities
- Proficient in using applicable MS Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
- Working knowledge of automated monitoring system, investigative case management or related financial services industry monitoring tools and applications are preferred.
- Excellent time management and prioritization skills in a multi-tasking environment.
- Excellent problem solving, analytical and evaluative skills.
- Maintain a working knowledge of policies and procedures necessary to effectively perform job duties.
- Maintain a positive and professional behavior and image with credit union Members, staff, management and board.
- Establish and maintain effective business relationships with staff in other departments.
- Effective communications and Member service skills.
- Typing and 10-key skills.
Essential Duties And Responsibilities
- Assist in conducting investigations for fraud cases by reviewing transaction history, interviewing involved parties and gathering evidence. Investigations include but are not limited to; deposits and withdrawals made remotely, at branches, at shared branches or at ATMs. Activity can include electronic transactions (P2P, RDC, and ACH), withdrawal and deposit activity associated with stolen, forged, altered or counterfeit items, and unauthorized access through various channels including on-line/mobile banking.
- Investigate and process check fraud and identity theft claims. Ensures notices are completed within regulatory time frames.
- Document and track fraud cases, place proper account restrictions and review account services restoration requests and makes recommendation for approval.
- Responsible for reviewing and resolving entry level (i.e. inactive accounts, check fraud) alerts in Verafin as it pertains to account fraud. Responsible for making detailed case notes within Verafin and ensuring case management is accurate.
- Assists with reviewing daily notifications regarding deposit returns, deposit fraud alerts and risky check deposit alerts. Makes recommendations to Fraud Investigators for blocking services.
- Ensure eligible cases are sent to BSA/Compliance to ensure all activities in the investigation are completed and reported within the regulated time frames for the purpose of suspicious activity reporting.
- Maintain a thorough understanding of the regulatory requirements in relation to fraud.
- Collaborate, consult, and advise with fellow team members, Members, merchants, vendors, suspects, other fraud investigators and law enforcement officials. Conducts interviews with Members and law enforcement agencies resulting from suspicious or fraudulent activity.
- Actively participate in team meetings and suggest improvements to fraud processes.
- May participate in creating related policies and procedures, while provide support and guidance with fraud related questions.
- Complete understanding and active application of the Branch Guide and Exceptional Experience Guide expectations.
- Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed.
- Additional duties and responsibilities, as assigned.
We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.
Pay Scale: Min. $21.49 / Mid. $26.75 / Max $31.15* an hour
- Actual compensation will be based on geographical location, work experience, education and/or skill level.
CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
