Skill required: Source - Supplier Relationship Management
Designation: Supply Chain Operations Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Supplier Onboarding Specialist supports the enablement of suppliers onto the Network, for their respective Buyer customers. The role will provide administrative assistance to expedite the registration and onboarding of new suppliers and relationship requests. The role manages the day to day written (email) and telephonic interaction with suppliers to ensure that they can transact on the Network with their Buyer customers. This role will work with cross functional teams to support the requirements of the supplier membership growth strategy and provide support as required to achieve requisite regional revenue targets. The Supplier Onboarding Specialist will also work closely with the Network Deployment Leads and provide excellent service delivery to the buyers and suppliers. Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction.
What are we looking for?
- Customer focus
- Manage suppliers through the Tools and processes
- Assist all assigned suppliers in understanding key value adds for the specific industry internal business objectives and guide sellers on best practices for using the Network
- Proactively engage with assigned sellers to ensure on-time enablement
- Responsible for monitoring and tracking status of suppliers for project defined milestones
- Prioritize strategic suppliers and strategic accounts based on record information in the system
- Follow up with suppliers to encourage Network compliance
- Train suppliers on how to configure and use their account on the Network
- Train suppliers on how to create invoice
- Participate in internal trainings and initiatives
- Work with other internal teams and help to improve process
- Knows the Network and Supplier Enablement Automation features, understand the value of ecommerce and the Network Roles and Responsibilities:
- Excellent communication skills – previous experience with verbal and written communication with customers
- Customer Service skills - ideally experienced from customer support / sales or related field
- Experience working with cross-functional teams with multi-level management
- Analytical problem-solving skills demonstrated in professional experience, preferably experience with technical troubleshooting.
- Presentation skills
- Language skills (Fluency in English)
- Technical background – previous experience with supporting or selling a technical or service delivery product
- Thorough knowledge of the Microsoft Office Suit.
- General knowledge of electronic procurement software, preferably knowledge of procurement business processes, from requisitioning to payment, Any Graduation
