TITLE: Consultant, Systems & Change Management – Raiser’s Edge
LOCATION: National (Remote)
REPORTS TO: AVP, Systems
DEPARTMENT: Systems & Change Management
TYPE: Full Time Remote
MIN. EXPERIENCE: Junior/Mid-Level
This position is not eligible for employer visa sponsorship.
*Applicant must provide a cover letter with their application to be considered for the role*
WHO WE ARE
CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. Since 1947, CCS has empowered many of the world’s greatest organizations across sectors to advance some of the most important causes in history. We plan, manage, and implement programs and initiatives that achieve fundraising goals and mission impact.
CCS provides tailored support to more than 700 nonprofit organizations annually. Headquartered in New York, the firm has over 600 professionals and 18 offices throughout the United States and Europe. Our people are our greatest strength. At CCS, you will join a diverse team of smart, passionate, and resourceful professionals who are driven by purpose and committed to performance.
CCS Systems & Change Management is a fast-growing practice area within the firm, focused on fundraising operations, information, and change management, reporting to the Executive Vice President of Data & Strategy. We partner with large, complex nonprofits to help them measure and elevate impact, optimize key development processes, and make data-informed decisions to forge, grow, and enhance prospect relationships.
UNDERSTANDING THE ROLE
With a focus on people, process, and technology, the CCS Systems & Change Management team helps create the operational 'connective tissue' required for philanthropy to thrive - all with an eye toward driving topline revenue growth and creating more efficient ways of working. We recognize that "total efficiency" is not always an ideal outcome; our deep understanding of fundraising strategy ensures we strike the right balance in what will continue to be a relationship-driven business.
Our practice area focuses and advises on ‘data in practice’ – how information is gathered, entered, and used - to help our clients ask the right questions of their data and glean trusted insights in support of best-in-class fundraising performance. Our team is comprised of development operations and CRM experts, change management practitioners and design thinkers, with expertise working in large, complex environments. As we continue to grow our presence in this area, CCS is seeking directors with the subject-matter expertise to successfully oversee projects rooted in data challenges.
RESPONSIBILITIES
The ideal candidate for this role will have a strong awareness and experience with fundraising operations best practices, including direct experience with Raiser’s Edge and related integrations that are commonly used by nonprofits in the sector, knowledge of what challenges nonprofits commonly face with their data, and what solutions can be implemented to alleviate known pain points. The candidate will have strong analytical skills and the proficiency required to appropriately contextualize and illustrate gaps between client information infrastructure and best-practice functionality, and the confidence to ask thoughtful follow-up questions in real-time when discussing complex issues with stakeholders across diverse organizations.
The person in this role will manage project types for which elevated technical proficiency is required (e.g., Systems Assessments), and support colleagues as the subject matter expert on engagements where systems/analytics work is included in scope.
- We are looking for a dedicated professional and client-facing director who can:
- Successfully lead and manage transformational projects from inception to recommendations to implementation and full adoption
- Apply critical and strategic thinking to quickly identify the crux of a problem, question or issue
- Communicate clearly, concisely, and logically (both verbally and in writing), convey information visually in a compelling manner, and articulate strategies with a point of view for a variety of audiences
- Conduct discovery interviews, facilitate workshops, develop and lead Learning & Development (L&D) materials, and translate operational changes into fundraising impact
- Quickly develop a deep understanding of organizational structure, culture, and motivations
- Thrive in a startup environment and contribute to the growth of a cutting-edge practice within the firm through thought leadership, independent work, and collaboration with colleagues
- Apply a design thinking approach to client engagements, including workshop and workflow design
REQUIRED QUALIFICATIONS
- Two-six years’ administrator experience in Raiser’s Edge/RE NXT at a large or complex nonprofit
- Technical proficiency to recognize, scope, and design optimal methods for the generation, entry, management, use, and interpretation of fundraising data
- Well-versed in nonprofit industry technology solutioning
- Outstanding project management skills and ability to handle multiple priorities simultaneously with a high attention to detail
- An understanding of systems architecture best practices and data governance standard protocols
- Demonstrated familiarity with data analysis in the areas of revenue, prospects, pipeline, fund management, forecasting, and/or campaign progress
- Mastery of Excel and experience working with large data sets
- A comprehensive understanding of the data life cycle (from entry to insight)
- A comprehensive understanding of the donor life cycle
- Experience working with stakeholders at various levels and across different departments
- A mindset for creative problem-solving
- Comfort with developing materials in PowerPoint to effectively convey findings and/or recommendations
DESIRED QUALIFICATIONS
- Healthcare, higher education, and/or federated nonprofit experience
- Direct responsibilities within major gifts and/or annual giving fundraising
- Raiser’s Edge NXT Professional Certification (“b-CRE Pro”) highly desired
- Strong public speaking and visual presentation skills
- An understanding of opportunities and pitfalls for AI in fundraising
- Experience with the following:
- Other common nonprofit CRMs, including Salesforce, Dynamics, BBCRM, Advance, etc.
- Data visualization and dynamic reporting tools (e.g., Tableau, Power BI)
- Common Raiser’s Edge software integrations (e.g., Omatic, Luminate, iDonate, ResearchPoint, Constant Contact, Classy)
- Workflow modeling and business process design (e.g., Visio, LucidChart)
- Project Management platforms (e.g., Monday.com, Trello, Asana)
- Relational database architecture and management
- Nonprofit accounting practices and financial modeling (e.g. cash vs. accrual accounting)
- Query/programming languages (e.g. SQL, Python)
PROJECTS MAY INCLUDE
- Assessing the ability of client systems and processes to support high-performing fundraising programs and ambitious, multi-year campaigns
- Developing business processes and standard operating procedures to streamline operations
- Prioritizing data for cleanup and developing a plan for ongoing oversight and maintenance
- Evaluating the integrity and flow of data in highly complex organizations
- Working with client leadership to identify key performance indicators and set financial, philanthropic and activity goals
- Developing reports and dashboards to meet client needs
- Supporting systems conversions from requirements definition to go-live
CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities. We are an Equal Opportunity Employer and strongly encourage a diverse pool of candidates to apply.
SALARY RANGE: $60,000 - $110,000
The exact salary varies within range based on years of relevant experience and education.
*Applicant must provide a cover letter with their application to be considered for the role*
