Entry-level professional individual contributor who works under close supervision.

Problems faced are routine.

Essential Functions

• Works with customers and project management teams to identify key project milestones and implementation timelines.

• Builds, documents, and maintains new and existing customer-centric business critical solutions.

• Develops and implements solution validation plans.

• Ensures quality control during implementation and execution of the validation plans.

• Builds training materials for the implemented solutions.

• Trains customers on the implemented solutions.

• Participates in QA, UAT & production launch support related to various customer engagements.

• Contributes towards building implementation and integrations best practices and the knowledge base.

• Collaborates with the Dev product development team to help improve and expand core platform functionality.

• Provides Tier 2/3 technical support for custom integrations.

• Has working knowledge of support processes and working in production environment.

• Supports development projects based on specific instructions and with limited discretion.

• Typically requires 1 year of prior relevant experience.

• Assists with the design/development of software solutions requiring general domain knowledge and limited business expertise.

• Works at all layers of the application stack including front-end user interface and backend development.

• Troubleshoots code issues and continuously evolves IQVIA's platforms to meet user requirements/needs.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience

• Experience working with external customers to gather technical requirements

Pref

• Working knowledge of software development processes and methodologies Req

• Knowledge of the clinical trial / pharmaceutical domain Pref

• Powerful work ethic with a focus on customer satisfaction Intermediate

• Strong customer facing and presentation skills Intermediate

• Process documentation skills Intermediate

• Validation documentation and execution skills

• Experience in Shifts and on-call support required during weekends.

• Verbal and written communication skills, customer service and interpersonal skills.

• Good Analytical skills, critical thinking to validate the data, analyze the trend and identify discrepancies, investigate through issues and

provide a solution.

• Basic ability to work independently, multi-tasking and manage ones time.

Skills

• Minimum 3 years’ experience of Dot Net, SQL Server with good exposure to database concepts and SSIS.

• Expertise in writing Stored Procedures, Cursors, Triggers, Indexes

• Good in understanding and developing complex SQLs

• Prior experience in writing complex SQL Stored procedures

• Should be good at processing data and flowcharting techniques

• An in-depth grasp of SQL reporting, analytics, and business intelligence

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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SQL Database Support Analyst