Descrição da Função

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry! We are looking for a Business (Process) Analyst to work in this project in Spain (Remote). Key Responsibilities: - Business analyst with experience with CRM, O2C, Finance and Customer Service; - Specialized in process areas, such as CRM, and order-to-cash; - Map and analyze processes, visualizing workflows, decision pts and roles; - Collect, clean and analyze data to ID patterns, trends and metrics; - Optimize and measure impact of changes; - Gather requirements via interviews, workshops, and surveys across depts; - Design and improve processes based on analysis, and stakeholder input, incluind maps, roles, and metrics; - Engage stakeholders to align with organization goals; - Document current/future state, proposed changes, and report outcomes to management; - Strong analytical skills to ID inefficiencies and create solutions; - Tech proficiency in modeling, data tools, and automation; - Clear comms for stakeholder collab, and requirements; - PM skills to manage tasks, set priorities, and meet deadlines; - Skilled in process mapping/doc, and problem-solving to enhance efficiency; - Fluent in English and Spanish. What you can expect from us: - Health insurance; - A personalized training plan, with a budget to spend on the training and technical books you find necessary; - Constant feedback so you can grow professionally; - Remote onboarding process; - Team events every semester so you can live new adventures; - Exclusive discounts and offers from our partners; - Culture of proximity and transparency. Your ideas and needs are heard and valued by us!

Localização

Lisboa, Portugal

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Business (Process) Analyst