At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
Your Role
Our Cloud & Infrastructure Advisory Services enables our clients to transform their business and unlock value of cloud. We provide value centric Service Management capabilities to our clients to unlock the value of ServiceNow platform for our customers. In this role you will
- Advise clients in adopting Service Management capabilities aligned to ITIL 4 framework and unlock the value for clients in implementing ServiceNow platform
- Conduct IT service value assessment aligned to ITIL 4 framework, DevOps and Agile ways of working
- Monitor and evaluate the effectiveness of implementation of Service Management best practices, adjusting as needed to ensure success.
- Deliver digitally enabled business outcomes using your skills in service management, process consulting, organizational design and Lean
- Contribute to the growth and success of a top-tier consulting practice including our market offers, knowledge and the overall strategic goals of the practice
Role
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
- Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal Contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & Development – Training to support your career development and the skills demand within the company, certifications etc.
Your Profile
Cloud and Infrastructure advisory team is growing team of like-minded people focusing on delivering value to client. If you think you like to solve some of the difficult problems in the Service Management, be challenged each day and work with fun, curious, bold team members, then look no further. We encourage you to apply even if you don’t meet all the requirements
Skills
You’ll bring experience in transforming businesses through technology and re-defining the way clients operate & manage their service management capabilities. Comfortable at working in a technology-driven environment, you will bring proven skills and experience in some of the following areas:
- Proven experience in transforming service management capabilities with ability to work internal & external stakeholders
- Practical experience with ITIL 4 best practices and framework, including Incident Management, Change Management, Problem Management, and Service Desk operations
- Experience of managing Cloud operations, with the ability to implement SIAM in a Multi-Cloud environment
- Experience in implementing ServiceNow and understanding the complexities involved in implementation of various Now platform modules
- Proven track record of establishing and maintaining strong relationships with key stakeholders, acting as a trusted advisor.
- Evidence of having successfully delivered and led advisory engagements, driving positive outcomes and developing opportunities to deliver follow-on work
- Experience in supporting sales efforts, as well as shaping deal and engagement commercials
- Demonstrable experience of developing consulting offerings in Service Management
Nice to have skills
- Some understanding and experience with DevOps principles and practices
- ServiceNow practitioner certificate
- Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
What You'll Love About Working Here
No matter the project or customer, your work will have a meaningful impact on society, businesses and lives. It’s really rewarding. And it’s also really varied. You’ll potentially work on a huge variety of projects (some larger than others), so you could gain lots of experience in a short amount of time..
We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 4 consecutive years, to see what it’s like to work at Capgemini Invent, visit our Glassdoor page
Diversity and Inclusion
At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
CSR
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
