What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.
Position Summary
The Business Analyst will excel in Intelligent Process Automation (IPA), presenting both consulting and development skillsets. They will work closely with business stakeholders through completing consulting led IPA process assessments, documenting business processes, communicating to development teams on requirements and having experience in agile IPA delivery.
They will work alongside a client to enable them to deliver and scale IPA solutions. They will play a critical role in the growth of the Cognizant team and its IPA capability across ANZ.
One key part of the role will be to identify quality and prioritising opportunities to automate process, demonstrating to clients the achievement of benefits and suggesting process improvements as part of a continuous journey.
Mandatory Skills
- Automation Tool understanding. (Uipath, Power Apps, Blue Prism)
- Able to understand complex processes and simplify where possible, or break down into sub-processes, ability to identify redundancy.
- Able to determine ROI of processes and create business pipeline. Work with the business to identify best cases for automation.
- Capable of playing a lead role and communicating requirements to both onshore and offshore teams
- Review UAT test plans, run UAT triage and clarification/manage defects.
- Ability to test and confirm the desired requirement has been met considering original ROI.
- Familiarisation with JIRA, Confluence tools
- Ability to write test cases against the desired requirements
Roles And Responsibilities
- Using ICT change management methodologies, principles and techniques to implement change approach plans for client robotics and automation projects and to ensure compliance to project timelines, engagement of impacted staff, and fulfillment of resource requirements
- Conduct interviews, document analysis, and workshops to identify, investigate, analyse, and report to management current business processes, procedures and work practices as well as anticipated changes to these processes, procedures and practices as a result of ICT change projects
- Identifying and evaluating inefficiencies in new technical processes and recommending optimal business practices, and system functionality and behaviour to enhance stakeholder satisfaction
- Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
- Working with stakeholders to identify additional opportunities for improvement and to formulate and document business requirements for further enhancements to change initiatives
- Liaising between business teams and developers ensuring clear and effective communication, addressing inquiries and concerns in a timely and professional manner
- Deliver on assigned responsibilities adhering to BPMN standards, policies, and procedures
- Creating user and training documentation, and conducting formal training classes to ensure high adoption rate of change initiatives and to ensure all impacted stakeholders are knowledgeable of the new processes and systems
- Consulting with users and programmers to design improvements to the functionality of websites, apps and systems
- Supporting system developers in building and obtaining user acceptance of functional specifications
- Identifying and assessing project risks to develop effective mitigation strategies to minimize project disruption
- Taking responsibility for ensuring users are prepared for deployment of functional solutions, such as briefing users on and supporting implementation of system test plans, which ensure acceptable quality and integrity of the system
- Staying informed about industry regulations to ensure all business process changes adhere to compliance standards
- Responsible for documenting business processes using Process Definition Documents (PDD), Standard Operating Procedures.
- Responsible for documenting business process flow charts using BPMN principles
- Contribute to testing documentation and test coverage of RPA processes
- Working on Support and Maintenance activities
- Experience managing daily stand ups, retrospectives leveraging agile methodologies (Scrum).
- Project management: disciplined in managing project scope, timeline, and budget to meet deadlines
- Initiative-taker: self-directed and proactive in managing tasks and setting challenging targets to achieve client’s demands
- Work within project schedule constraints, communicating any identified project risks and issues
- Creating Handover Documentation
- As we are consulting business, naturally we seek excellent communication skills.
- Enthusiastic and unprompted attitude for implementing and developing new operation
Salary Range: $80,000-$90,000
Date of Posting: 09/01/2025
Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
