About this role:
The Associate L&D Program Specialist is an integral part of Gartner’s Global Services and Delivery (GSD) Learning and Development team. In this position, you collaborate with team members and business unit stakeholders across the organization to support delivery of world class learning experiences. Your responsibilities include program administration, scheduling/logistics, and reporting/measurement of learning experiences for Gartner Services and Delivery associates. This role requires excellent organization skills, stakeholder management, independent problem solving, attention to detail, excellent communication and collaboration skills with a client-first approach.
What you’ll do:
Program Administration:
- Update and maintain new hire dashboards with pertinent learner information
- Manage global New Hire training calendars and mailboxes
- Manage New Hire Program scheduling and logistics
- Update new hire program evaluation/certification forms and compile results
- Manage all reporting and statistics for each class and attendee
- Communication management and managing calendar invites for GSD L&D programs
Learning Management System Administration:
- Manage training course registrations for new hires and tenured associates
- Provide technical troubleshooting support
- Comprehensive understanding of LMS platform functionality
- Provide regular reporting and analysis on Services L&D learning modules
Virtual Learning Program Logistics:
- Collaborate with design and facilitation teams to create program logistics for new hire/tenured/leadership programs
- Support L&D delivery by scheduling program logistics
- Administer surveys and compile feedback on L&D programs
General Learning and Development Administration:
- Manage administrative aspects of folders and documents on shared drives
- Provide operational and reporting support to other L&D programs as needed (Tenured and Leadership)
- Provide operational support for ad hoc projects across BUs
Stakeholder Management:
- Build and maintain trust based value add relationships with stakeholders and partners
- Ensure effective communication and alignment with stakeholders on L&D initiatives.
- Facilitate regular meetings with stakeholders to discuss progress, challenges, and opportunities
- Provide regular updates and communications to manage stakeholder expectations
What you’ll need:
- Graduate with 3-5 years administrative/operational experience
- Experience developing operational efficiencies through improved tools and processes
- Excellent organization skills, great attention to detail and a right first time delivery attitude
- Advanced Excel and Google Suite skills
- Ability to build in the sound logic and processes for solving problems
- Experience working on analytic tools is a plus
- Ability to operate independently, prioritize workload and project manage initiatives from concept to completion
- Excellent communication skills (oral and written)
- Experience with a learning management platform (LMS) such as Cornerstone on Demand a plus
- Experience with eLearning development tools like Articulate 360 or Captivate a plus
- Experience working with client services/sales professionals a plus
What you will get:
- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:96540
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