Centric is looking for immediate joiner for the role Lead Configuration Analyst – US Healthcare Benefits
Centric is a consulting firm that guides you in the search for answers to complex business and technology problems. We believe consulting is a team sport, which is why we don’t just work for you – we work with our clients to uncover new ideas that optimize their processes, elevate their technology, and help them compete in a digital world. We believe in creating unmatched experiences for both our clients and our employees.
ROLE: Lead Configuration Analyst
Job Location: Gurugram, Haryana
Responsibilities
Lead configuration teams, define and implement best practices, oversee complex projects and configurations, and make informed decisions even when all information isn’t clear or available.
- Take ownership of the full implementation lifecycle, from gathering requirements, translating customer needs into actionable configurations, to conducting thorough testing and quality assurance (QA).
- Use a fundamental level of knowledge of the relevant tools, products, and processes to support the team in the building, review, and delivery of custom versions of ALEX and other SaaS products. Oversee complex, custom customer requests to ensure they are handled accurately and on time.
- Perform rigorous testing and quality assurance (QA) to ensure healthcare benefits configurations are functional, reliable, and user-friendly. Troubleshoot and resolve issues quickly to maintain the quality of implementation.
- Leverage tools like JIRA, Confluence, and other modern tools for task tracking, documentation, and effective communication across teams.
- Manage multiple, concurrent implementations, balancing deadlines and ensuring each project meets its timeline while maintaining the highest standards of quality.
- Provide leadership in troubleshooting and resolving complex implementation issues, ensuring practical solutions are delivered to meet customer needs and enhance operational efficiency.
- Lead and review the work of Configuration Analysts, ensuring all configurations and deliverables meet internal standards and customer expectations.
Qualifications
- 6-8 years of experience in U.S. healthcare benefits (preferred), with a proven track record in leading configuration teams, defining and implementing best practices, executing complex projects and configurations, and managing implementation and renewal processes.
- Expert in U.S. healthcare benefits implementation and configuration of SaaS products, with a focus on leading the end-to-end implementation process and ensuring quality at every stage.
- In-depth knowledge of U.S. healthcare benefits (preferred), including PPO, HDHP, HMO, HSA, HRA, Premium & Surcharge, with expertise in assessing eligibility based on employee population, plans, salaries, location, union groups, etc., to manage complex implementations or renewal.
- Excellent communication skills required for effectively collaborating with both internal and external stakeholders.
- Expertise in complex data entry, quality assurance, and general attention to detail and problem solving.
What makes Centric different?
Special Culture – Our people make us different. We have highly talented, intelligent individuals across a broad variety of disciplines – who are eager to learn from you and share their own expertise. We embrace fresh perspectives and each other. Don’t take our word for it – check us out on Glassdoor, Facebook, Twitter, or Instagram to get a glimpse of what makes us unique.
Impact – We think of ourselves as a big company with a small company feel – a local player with a global reach that combines business, technology, and industry expertise.
Unmatched Experiences – We are allowed to be ourselves here. We are encouraged to be human. It’s at the root of who we are as a firm and why we’re here.
Diversity, Inclusion, and Belonging – We are dedicated to creating and maintaining a culture where all people feel like they belong and are respected and valued regardless of who they are, where they are from, and what experiences they’ve had. We believe a Centric Together work environment is essential to what we do.
Innovation – We value passion, determination, perseverance, and innovation. We are inspired because we believe in what we are doing and where we are going.
Passion for the greater good – We are steadfast in our devotion to the communities we serve and in actively promoting employee involvement in community improvement projects.
The Nitty Gritty – Along with the standard insurance benefits, we offer self-managed PTO (manage your own work-life balance!), and remote working options for our employees. In fact, we wrote the book on creating a remote culture — literally.
Centric believes the best solutions come from diverse teams. We strive to have an environment where everyone has an opportunity to be successful regardless of race, color, religion, gender, national origin, ancestry, age, special ability, military or veteran status, sexual orientation, or gender identity.
Reach out to Chhaya Sethi chhaya.sethi@centricconsulting.com
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