Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.
The Client Manager works in a fast-paced, dynamic environment as part of a multidisciplinary team within the Revenue Services and Case Management business line. This position provides motivated individuals an opportunity to contribute to the success of exciting educational initiatives. The Client Manager is responsible for managing and growing relationships with state and local education agencies. This will be accomplished through direct client interaction, collaboration with internal teams, and engagement with education stakeholders. This role must effectively integrate capabilities in relationship management, strategy leadership, project management, contract and fiscal management, and business development.
The Client Manager will be responsible for managing strategic projects ensuring consistency with company strategy, commitments, and goals while maintaining the highest levels of client satisfaction and compliance. The Client Manager is expected to be a self-starter who can quickly learn about our solution offerings. This person will be flexible, reliable, detail-oriented, enthusiastic, and must have the ability to manage multiple tasks and deliverables simultaneously. The Client Manager will play a significant role in business development, including performing market research and analysis, developing and executing growth strategies, writing proposals, and participating in education-related meetings and conferences at state and local levels.
Strategic Client and Account Leadership
- Cultivate and sustain strong executive-level relationships through proactive communication, strategic guidance, and demonstrating deep understanding of their challenges
- Serve as the primary point of contact for strategic clients
- Build and maintain strong relationships with client stakeholders through proactive communication and strategic support
- Learn/Understand Federal, state, and local Special Education policies as they pertain to our education clients
- Responsible for the coordination, implementation, execution, and completion of assigned projects ensuring consistency with company strategy, commitments, and goals
- Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
- Proactively identify problems and provide solutions to clients
- Develop and deliver executive-level reports and presentations that provide strategic insights, identify risks, and offer clear recommendations for improvement.
- Continuously monitor and manage overall account performance against key indicators, including scope, schedule, cost, quality, and stakeholder satisfaction.
- Lead renewal planning and develop proactive risk mitigation strategies by tracking key metrics like product usage and training needs.
Business Development & Growth
- Develop and maintain a multi-year growth strategy for the portfolio, including product/service expansion, prospecting, investment planning, and innovation opportunities.
- Identify opportunities to expand services across new and current clients
- Participate in discovery conversations, qualify leads, and pursue new business opportunities to drive revenue growth
- Lead or support demonstrations of our software solutions
- Own the creation and management of core business documents, including pricing letters, proposals, and contracts.
Collaboration & Coordination
- Provide strategic leadership across project teams in the design and delivery of consulting engagements, collaborating closely with internal stakeholders to align goals, resolve issues, and drive strategic decision-making throughout the project life cycle.
- Contribute to a professional and respectful team dynamic with a culture of mutual accountability
- Deliver results in terms of client success metrics, both individually and collaboratively
- Collaborate and coordinate with team members to meet our clients’ needs. Examples include:
- Coordinate the creation of status update meeting materials, respond to system, data, or reporting requests, and evolve our services based on training and help desk feedback
- Work with team members to understand implications of policy shifts and effectively communicate with clients, track trends, and ensure adherence to contractual obligations
- Serve as the client’s key contact regarding project oversight, change request process, taking independent or collaborative action to achieve results
Qualifications
Location:
- North Carolina based, Raleigh area preferred
Education/Experience:
- Bachelor’s Degree Required, master’s degree or greater preferred.
- 5+ years of relevant work experience in the fields of Business, Sales, Education, Technology, Government, or the Consulting field
Required Skills:
- Highly organized and skilled at prioritization
- Flexible, self-starter possessing intellectual curiosity
- Strong understanding and commitment to working in a team-oriented environment
- Ability to use sound judgment in completing tasks independently and to seek guidance when needed
- Creative problem-solving ability and willingness to develop a consultancy mindset
- Ability to manage multiple tasks or clients simultaneously in a fast-paced environment
- Ability to be decisive, consistent, transparent, and open to feedback
- Effective communication skills (presentation, facilitation, and written)
- Able to work with a diverse range of people
- Demonstrated expertise in MS Office products, particularly PowerPoint, Excel and Word
- Travel Required: 20-30%; mostly local
- Hybrid Work Environment
- K-12 Education and/or engagement management experience is preferred
- Experience in account management or business development is preferred
Working Conditions
- Office Setting
- Some travel required
Compensation:
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
As required by applicable law, PCG provides the following reasonable range of compensation for this role: $66,600-$131,300. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.
EEO Statement:
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
