Position Summary

The primary function of role will include managing changes to business processes, systems and technology. This individual will play a key role in helping projects (Transformation initiatives) meet business and schedule objectives. The individual will work to drive faster adoption, greater utilization and higher proficiency on the changes impacting the organization such that business results are achieved.

Key Responsibilities

Responsible for managing the implementation of agreed Continuous Improvements & Projects
Responsible for ensuring that each program is supported by success criteria, processes, ROI, comprehensive briefings, appropriate training material, Post Implementation Review
Responsible for ensuring smooth roll out of process changes / systems to the business
Responsible for ensuring that all stakeholders are up to speed, involved on the project / changes through structured communication
Conduct Testing / Pilots for all new processes
Update and maintain Knowledgebase and other tasks

Skills We Are Looking For

Education

Graduate

Must Have

3+ years of experience with minimum 1 yr of Change / Project Management experience in a Contact Centre
Good knowledge of MS Office with excellent presentation skills
Use various formats to articulate data based on the audience
Excellent communication and interpersonal skills
Great attitude that enjoys working in a team environment
Ability to organize and prioritise tasks and manage time efficiently

Nice to Have

Trained in Prince2 / PMP / Six Sigma (certification - added advantage)
Experience using MS Project, MS Visio or equivalent

Skills: presentation skills,interpersonal skills,team collaboration,communication skills,change management,ms office,time management,continuous improvement,projects,organizational skills,communication,data,ms visio,data articulation,skills,project,data presentation,project management,ms project

r3 Consultant jobs

Change Analyst - Business Change Management