Are you ready to make an impact?
West Monroe is searching for a Salesforce expert to join our team as a Senior Consultant within our Technology & Experience practice. In this role, you’ll collaborate with clients to establish the project vision, analyze business requirements, design Salesforce solutions, manage projects and lead Salesforce implementations.
Responsibilities
- Lead business process review sessions to identify user stories/requirements
- Lead Salesforce solution design sessions from the identified user stories/requirements specifically for Service Cloud, Field Service, and Experience Cloud
- Responsible for the build activities via the configuration on the Salesforce Platform
- Facilitate business process reviews to identify client requirements and processes
- Facilitate unit, system and end-user testing
- Support end-user training and documentation
- Manage project status, timelines, risks for overall project or individual workstream
- Coach and mentor junior resources
Qualifications
- College degree, or equivalent experience required
- Minimum of 4 to 5 years of experience in Salesforce consulting preferred
- Proficient in the process areas supporting Service functions (Inquiry to Resolution, etc.)
- Proficient at leading requirements and design sessions for client stakeholders within the Service area
- Deep understanding of the Salesforce platform specifically in Service Cloud, Field Service, or Experience Cloud
- Proficient at managing status, timeline, and risks at the program or workstream level
- Excellent client-facing and oral communication skills
- Ability to travel to client-site 30-50%
- Hybrid role (1 to 2 days a week in office)
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Ten weeks of paid parental leave will also be available for use after successful completion of one year of employment.
Seattle or Washington, D.C.
$128,500—$142,000 USD
Los Angeles
$134,600—$1,149,600 USD
New York City or San Francisco
$140,800—$156,400 USD
A location not listed above
$122,400—$136,000 USD
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
