Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
Operations
Management Level
Senior Associate
Job Description & Summary
A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.
*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & Summary
A career within Consulting services, will provide you with the opportunity to help our clients leverage Management & technology to enhance their customer experiences,
*Responsibilities:
Should have managed a team of min 2-3 members in previous experience. Business/ Industry experience in broad based general management in blue chip manufacturing organizations with background in sales/ marketing Able to navigate ambiguity and able to structure analyses for complex problem statements and drive teams to generate insights and solutions. Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude. Willingness to travel and execute projects on site.
*Mandatory skill sets
- Work with clients to identify their strategic goals and develop comprehensive plans to achieve them.
- Conduct feasibility studies to evaluate new business opportunities and identify strategic business transformation opportunities in manufacturing and define the transformation roadmap
- Partner with CEOs and Sales Heads to architect future proof operating models embracing the sector powered by transformational technology, ecosystems and analytics in manufacturing domain
- Prepare and deliver presentations to clients to communicate strategic plans and recommendations.
- Monitor industry trends and keep clients informed of potential opportunities and threats.
- Participate in the development of thought leadership content, including white papers and presentations, on telecommunications industry topics.
*Preferred skill sets
- Channel Expansion and Effectiveness: Robust channel management operating model understanding, defined customer promise, redesigned org. structure, KPIs, identification/ shortlisting/ finalization of potential dealers with on-boarding and stabilization.
- GTM Strategy design and execution in Industrial Manufacturing: VoC execution with customer segmentation and value proposition design, Define GTM strategy with operating model construct
- Key Account Management: Designed and Executed Key Account Management Framework and Customer Insight Framework, Key Account Analytics and mapped the Key Account Journey with Emotional highs/lows and moments of truth. Also developed strategic organizational goals, identified core capability areas, defined strategic initiatives, deployed Key Account management transformation and drove change management.
- Growth Strategy: Conduct market research and analysis to identify trends and opportunities in the manufacturing sectors (Industrial products / Auto / Cement / Steel / Chemicals). Define market strategy based on relevant market characteristics, identify datasets, create target segments Develop and execute strategies to address the challenges facing manufacturing companies, including competition, regulatory issues, and technological advancements.
- Sales execution: Drive sales discipline in sales call execution, total calls, visit time, visit activities, productive calls, cadence.
- Sales training: Define and Conduct sales training at scale, training effectiveness evaluation.
- Trade marketing: Define and deploy trade scheme formats, scheme planning and budgeting, scheme effectiveness evaluation (RoI), scheme disbursement and claims management.
- Sales org structure: Drive exercise to redesign sales org structure to align with strategic objectives of depth or extraction.
- Channel Partner RoI: Good understanding of channel partner RoI and develop ideal business case
*Year of experience required
- Minimum 5+ Years of experience
- Minimum 3 Years of PMO Exp
*Educational Qualification
- Preferred consulting background (Big 4 –Manager / Senior Consultant level; Accenture Strategy, A&M, or ATK - Analyst or consultant level)
- Relevant work experience – 6+ years, preferred 1 years minimum of consulting experience.
- Prior experience in the Manufacturing sector (Industrial products / Auto / Cement / Steel / Chemicals / Building and Construction) - either as a management consultant or as an industry professional
- Education from Tier I campuses - IIM A/B/C/L/K/I, ISB, SPJIMR, XLRI, MDI, FMS. If Tier II – Other IIMs, IITB VJSOM / XIMB / NMIMS / IMT Ghaziabad / SIBM,B.E/MBA
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business Administration, Bachelor Degree
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Manufacturing
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change, Emotional Regulation {+ 17 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
