We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world‘s largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business.
About the job:
Synpulse is seeking a highly competent IT Business Analyst to support and be a part of the IT team with developing and maintaining insurance tools for our fast-growing partner, a new insurance company based in UK. Our IT team invites you to join a vibrant and evolving atmosphere that brims with fresh opportunities, as our IT team is going through an exciting period of growth.
We require excellent communication, teamwork, problem-solving abilities and a track record of user stories creation, as this role will play a key part in the evolution of our industry-standard project delivery and support.
We are a Swiss management consulting company with a global footprint and trusted partner to financial services providers, solving their biggest challenges and helping businesses evolve to capture the potential of the new economy.
Within the Business Enablement Collective, a pillar of the CoE IT Tower, the Business Analyst plays a crucial role in bridging the gap between business needs and technical solutions. This position requires a strong understanding of business processes, excellent communication skills, and a keen ability to analyze and document requirements.
Key Responsibilities:
- Requirement Gathering and Analysis:
- Identify, analyze, and document user stories and features.
- Elicit and document business requirements, processes, and flows.
- Translate business requirements into specific technical solutions and viceversa.
- Agile Methodology:
- Work in small agile teams within the Business Enablement Collective.
- Document acceptance criteria in the form of user stories.
- Collaborate with stakeholders to reduce resistance and ensure alignment.
- Process Improvement:
- Review impacted business processes and identify opportunities forimprovement.
- Work with stakeholders to implement changes that result in cost savings, higher quality, increased efficiencies, lower risk, and shorter cycle times.
- Support and Analysis:
- Monitor and provide support to end users and stakeholders.
- Identify, analyze, and document production defects.
- Monitor usage patterns and proactively identify areas for improvement.
- Make recommendations on best practices for process and system improvements.
- Project Transition:
- Help transition projects to business as usual (BAU) and set up a process for ongoing support.
By working within the Business Enablement Collective, the Business Analyst plays a pivotal role in ensuring that IT solutions effectively support business objectives and drive value.
About you:
Experience Required:
- At least 3 years of experience in business analysis, software development, or related field.
- Experience within a software development environment.
- Excellent verbal and written communication skills.
- Ability to drive projects forward and organize meetings.
- Ability to write user stories with strong acceptance criteria.
- Problem-solving skills and the ability to negotiate with multiple stakeholders.
- Critical thinking skills and an open-minded mentality for new ideas.
- Software development skills is a plus, including testing and designing.
- Attention to detail and ability to maintain a high level of accuracy.
- Data analysis and mapping skills.
- Experience with SQL, ability to create basic queries.
- Proficiency in text editors and Jira for documentation.
Nice to have:
- Experience in the insurance or Banking business or systems
- Experience with Miro, Confluence, Figma, Jira, Slack or other collaboration tools.
Employee Perks, Benefits
- Five extra vacation days on top of regulation
- Sick leave compensation 100% from day one
- Yearly bonus up to 10%
- Overtime fully paid or compensated based on your preference
- A friendly and informal working environment
- Work-life balance with flexible working hours and the option to work from home (50-100%)
- Free parking at Sky Park
- Dedicated time for individual training
- MultiSport card for access to a broad range sport offering
- Language courses
- Private Healthcare Package
- III. Pillar
Salary range offered starts at 2300 EUR, may vary based on your seniority level, skills and experience.
