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Job Details
Job Title
Client Service, Senior Associate
Location :
Tokyo, Japan
ブランドの成長に貢献する様々な知識とスキルを学び、戦略的にクライアントのビジネスに関わりたい方はぜひご検討ください。
＜職務内容＞
シニア・アソシエイトとして、複数のアカウントのプロジェクトをサポートし、チームメンバーと協力しながら、クライアントのニーズに応え成果を上げていくことが求められます。社内外のパートナーから信頼されるアドバイザーになるためには、ソリューションに関する専門知識を身につけることが重要です。この職務はクライアントと対面し、ビジネスの成長を促進するため、より効果的なコミュニケーションやイノベーションの機会を特定し、提言することもあります。
＜役割＞
- 担当する複数のプロジェクトについて、スケジュール管理と効率的にタスクの優先順位付けを行うことを可及的速やかに身に着け（6か月以内）、クライアントおよび社内クライアントに対して、スケジュール通りに期待される以上の質のオペレーション上の成果物を届ける
- 上司やエキスパートの指導を受けながら、担当するプロジェクトにおいて、クライアントや海外チームとのコミュニケーション、調査票作成、集計指示、分析、レポートドラフトの作成、企画書のドラフト作成を行う
- プロジェクトを成功に導くために、社内外の関係者と良好な関係を築き、強固なチームワークを発揮する。(例えば、チームメンバーのお互いのワークロードや休暇の状況を理解した上で、チームメンバー同士で業務量を融通し合ったり、お互いにプロジェクトの体験から得た専門的スキルを共有し合うなど)
- 顧客が持つビジネス課題を積極的に探索して、それを解決するための方法を上司やチーム、関連部署と相談して動かしていくリーダーシップを発揮す
- 自己学習のシステムを積極的に利用し、常に能力開発の機会を探す
＜応募資格＞
- 関連分野(マーケティング、 統計学、数学、経済学、心理学、社会学、マスコミ、経営学、情報技術、コンピューターサイエンスなど)で学士号を取得し、市場調査業界で少なくとも2～3年の経験を有すること
- データを読み込んで顧客の課題に応える分析能力
- 問題解決にクリティカルシンキングを応用できる能力
- 調査票の作成や集計表をプランニングする能力
- 複数の仕事を同時に処理でき、かつ細部への注意を払うこともできる
- 時間管理および優先順位を考えて業務を進めることができる
- 主体的に社内外の関係者と関わり、良好な関係を構築、維持できる
- 日常業務に支障が無いレベルの日本語力と英語力
業務の詳細について事前に確認をされたい場合には、Hiring Managerまたは Unit Head宛にお問い合わせください。
Role Description
As a Senior Associate on the team, you will be expected to provide cross-project support for multiple accounts, working with your team members to successfully meet our client's needs. Developing specialized solutions-related expertise is critical to developing a trusted advisor status with your internal and external partners. This role is client-facing and offers an exciting opportunity to help our clients identify and prioritize innovation opportunities to drive business growth, and to help clients develop commercial shopper strategies to influence shoppers along the path to purchase and at the point of conversion.
Role Responsibilities
- Learn to efficiently manage the schedule and prioritize tasks for multiple responsible projects (within 6 months), and deliver operational deliverables to customers and internal clients on time and with higher-than-expected quality.
- Under the guidance of supervisors or experts, you will be responsible for communicating with clients and overseas teams, creating questionnaires, aggregation instructions, analyzing, drafting reports, and drafting proposals on assigned projects.
- To lead the projects to success, you will build good relationships with internal and external stakeholders and demonstrate strong teamwork.
- You will proactively explore the business challenges faced by the customers and show leadership in consulting with your supervisor, team, and relevant departments to find solutions.
- Actively use the self-learning programs and always look for opportunities to develop your skills.
Role Requirements
- Bachelor’s Degree in a relevant discipline with at least 2-3 years of experience in a market research industry.
- Analytical skills to answer client questions through query of data sources.
- Ability to apply critical thinking to problem-solving.
- Ability to create questionnaires and plan tabulations.
- Taking ownership and accountability for assigned tasks.
- Strong attention to detail, ability to manage own time, handle multiple tasks simultaneously.
- Proactively interact, build and maintain relationships with internal and external stakeholders through open and honest communication.
- Proficient in Japanese, English Business Level.
Why join Kantar?
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar. You can be the expert of several solutions by comprehending our unique products.
And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we’re flexible in our approach to ensure people feel included and accepted. We’re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you’re not a perfect fit, we’d love to receive your application and talk to you about this job or others at Kantar.
Privacy and Legal Statement
PRIVACY DISCLOSURE : Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.
Location
Tokyo, Shinjuku Maynds TowerJapan
Kantar Rewards Statement
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.
We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.
