Line of Service
Advisory
Industry/Sector
FS X-Sector
Specialism
Operations
Management Level
Senior Associate
Job Description & Summary
A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.
Professional and educational background
Preferred consulting background (Big 4 - SC / Senior Associate level; Accenture
Strategy or ATK - Tenured Analyst or entry level consultant level)
Alternatively industry background (B2C companies - sectors of FS & Insurance,
or hospitality, travel, telecom, retail, health & wellness); requires more number
of relevant work ex years if from industry background
Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier
II - IIT SOM / XIMB / NM - more number of years of relevant work ex and
references required
Work experience areas:
Critical must-haves:
o Market sizing and market entry strategy
o ANY OF : Design of Customer Experience design AND / OR Customer
analytics (Segmentation, Sales, Marketing, Service) resulting in clear
business outcomes AND / OR Contact (Call) center design, conversion
rate & process improvement
o Business casing / business modeling experience
o Sales uplift / revenue growth
o If from a consulting background, should have led individually large
workstreams or small projects (such as market entry strategy, sales
process design to execution, digital channel sales uplift for a specific
product line etc.)
Good-to-haves:
o Multi-channel management, retail store operations management
o Experience with startups / front office technologies / payment solutions
o Digital Marketing improvement
o Loyalty program design and roll out
o Marketing RoI improvement
Core skills & behaviors:
Strong analytical and problem solving capability
Excellent communication skills - verbal, written, leadership communication
Strong PPT and Excel skills
Strong individual contributor & as a good to have
Interacting and effectively managing senior client stakeholders
Willingness to stretch, high learning agility (comfort with learning at speed) and
can-do attitude
Mandatory Skill Set-management consulting
Preferred Skill Set-Performance marketing, digital marketing, content handling
Year of experience required-4
Qualifications-MBA
Required Skills
Management Consulting
Optional Skills
Digital Market
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
